DPE Pedals offer a Limited Warranty for all our original designs (as long as we’re in business) for the electronic parts of our pedals, as long as the product is not used incorrectly in any way (e.g. use wrong power supply, wrong polarity etc.).
The warranty covers problems related to the function or operation of the pedals due to faulty parts and/or problems related to workmanship. For other pedal designs, contact us for warranty information.
The customer is responsible for shipping to DPE Pedals for warranty claims.
Due to the hand-made nature of our products: colors, styles, and designs may vary slightly. Any natural occurring flaws on the finish, or the paint, are not covered by warranty. Warranty doesn't cover things such as broken knobs, pots and jacks due to use.
*Any modifications to our pedals without prior consent immediately voids all warranty.*
Warranties are guaranteed for first hand purchase only.
We do repair problems that do not fall within warranty for labor, parts + shipping costs. If you have a non-working, or defective DPE product please contact us and we’ll try to give you the best solution possible.
Returns are accepted within a 14-day window of delivery. Items returned that do not differ from item descriptions will incur a 15% restocking fee.